Shipping policy

Shipping Policy

PTex Fashion delivers across Bangladesh with fixed, transparent charges. Delivery inside Dhaka costs Tk 70 and takes 2–3 business days. Delivery outside Dhaka costs Tk 120 and takes 3–4 business days. Cash on Delivery is available on all orders. Free shipping on orders above Tk 2,000.

Delivery Charges

We deliver to every district in Bangladesh with two simple delivery zones:

Delivery Zone Charge Estimated Delivery Time
Inside Dhaka Tk 70 2–3 business days
Outside Dhaka Tk 120 3–4 business days

Free Shipping: All orders above Tk 2,000 qualify for free delivery anywhere in Bangladesh — applied automatically at checkout.

Cash on Delivery (COD)

Cash on Delivery is available on every PTex Fashion order across Bangladesh. Select COD at checkout and pay the delivery person when your parcel arrives. No advance payment or bank transfer required.

Order Processing

All orders are processed within 1–2 business days after confirmation. Once dispatched, you will be notified via the phone number.

Business Days

We process and ship orders Sunday through Friday. Orders placed on Friday evenings or during national holidays and Eid will be processed on the next available business day.

Order Tracking & Updates

Once your order is on its way, a tracking details will be sent to your provided number. You can also reach us at any time for a status update:

Frequently Asked Questions

What is the delivery charge inside Dhaka? +

The delivery charge inside Dhaka is Tk 70. Orders arrive within 2–4 business days after dispatch.

What is the delivery charge outside Dhaka? +

The delivery charge outside Dhaka is Tk 130. Orders arrive within 3–5 business days after dispatch.

Does PTex Fashion offer free shipping? +

Yes. Orders above Tk 2,000 get free delivery anywhere in Bangladesh. Free shipping is applied automatically at checkout — no coupon needed.

Is Cash on Delivery available? +

Yes. COD is available on all orders across Bangladesh. Pay the delivery person when your order arrives — no advance payment needed.

Can I change my address after placing an order? +

Yes, if your order has not yet been dispatched. Contact us immediately via phone or Facebook with your order number and updated address.

What if I am unavailable when my order arrives? +

Our delivery partner will attempt redelivery. Please keep your phone reachable at the expected delivery time.

Does PTex Fashion deliver outside Bangladesh? +

No. PTex Fashion currently ships within Bangladesh only.

Need Help With Your Order?

Our support team is available 10am – 10pm, 7 days a week.