Refund policy

Refund & Exchange Policy

PTex Fashion stands behind every product we sell. If you receive a wrong or defective item, we will exchange it or issue a refund. You have 3 days from the date of delivery to request an exchange or refund. Contact us via Facebook or call 01923437050.

Exchange Policy

We accept exchange requests within 3 days of delivery. Exchanges are accepted for the following reasons:

  • You received the wrong size
  • You received the wrong color or wrong product
  • The item has a manufacturing defect

Exchanges are subject to stock availability. If your preferred replacement is out of stock, we will offer an alternative or process a refund.

How to Request an Exchange

  1. Contact us within 3 days of receiving your order via Facebook or phone.
  2. Share your order number and describe the issue (wrong size, wrong item, defect).
  3. Share a photo of the item if it is defective or incorrect.
  4. We will confirm the replacement and arrange pickup or guide you on returning the item.

Who Pays for Exchange Shipping?

Situation Who Pays Delivery?
Wrong item or wrong size sent by PTex PTex Fashion covers the cost
Customer ordered wrong size Customer pays delivery charge

Refund Policy

Refunds are available within 3 days of delivery for valid reasons such as receiving a wrong or defective item. Once we receive and inspect the returned product, refunds are processed within 3–5 business days.

Important: If you choose to return a product after the delivery person has left, you are responsible for arranging and paying for return shipping to our warehouse.

How to Request a Refund

  1. Contact us within 3 days of delivery via Facebook or phone 01923437050.
  2. Provide your order number and reason for the refund.
  3. We will review your request and confirm eligibility.
  4. Return the item to our warehouse (we arrange pickup if the error was ours).
  5. Refund processed within 3–5 business days of receiving the return.

What to Do When Your Order Arrives

We recommend inspecting your order in front of the delivery person. If you notice a wrong item, incorrect size, or damaged product — inform the delivery person immediately and contact us before they leave. This makes the exchange process significantly faster and easier.

Items Not Eligible for Exchange or Refund

  • Requests made after the 3-day window from delivery date
  • Items that have been washed, worn, or had tags removed
  • Items damaged due to customer misuse or improper washing

Frequently Asked Questions

How many days do I have to request an exchange? +

You have 3 days from the date of delivery. Contact us via Facebook or call 01923437050 within this window.

What if PTex sent the wrong item or wrong size? +

PTex Fashion covers the full exchange delivery charge. Contact us with your order number and a photo of the item received.

Can I exchange if I ordered the wrong size myself? +

Yes, within 3 days of delivery. The customer pays the delivery charge for personal size exchanges.

How long does a refund take? +

Once we receive and inspect your returned item, refunds are processed within 3–5 business days.

Can I return a product after the delivery person has left? +

Yes, within the 3-day window. However you are responsible for arranging and paying return shipping to our warehouse.

How do I contact PTex Fashion for an exchange or refund? +

Message us on Facebook at facebook.com/PTexfashion or call 01923437050. Support is available 10am – 10pm, 7 days a week.

Contact Us

Support available 10am – 10pm, 7 days a week.